Shipping Policy

Thank you for shopping at Goshtoys!

All products are sent out in plain, discrete packaging. There's no mention to the store name and we do not mention the real content inside of the package.

Most of products will ship out in 5 Days. Some may take longer if your order includes popular products experiencing stock availability issues, the order can take between 7 days to shipment. Transportation time usually takes 21-28 days(in rare cases it may take 45 days), depending on the efficiency of your local customs and postal services.

Customs can occasionally delay packages, outside of our control. Any fees due to that may be incurred by the customs are the sole responsibility of the recipient, we are not responsible.

After products are shipped, we will provide a tracking number. Please pay attention to the e-mail sent by Goshtoys. Be aware that the tracking number might take between 7 -14 days to display information.

If you order products as a gift, we recommend that you reserve enough time to place the order in advance, otherwise it may not be delivered to the destination according to your planned time. We are not responsible for products that are not delivered before the specified date.

Please carefully check your address and contact phone number, we are not responsible for products that are undeliverable due to incorrect address information provided by the customer or due to circumstances at the destination that cause the courier to deem the package undeliverable.

In the process of product transportation, products lostor stolen caused by the express contractor, we will be responsible for free re-delivery, and the delivery time will be updated accordingly.

For products that have been marked as "delivered" by the courier, we are not responsible for lost or stolen products. Please ensure your destination has a secure point of delivery.

In rare cases, the products you have ordered but it is sold out in our stock, we have the right to replace the same products to you that just the appearance color is different, and guarantee that the functions and quality are the same.

Please contact us by e-mail at csr@goshtoys.com with any questions you may have.