FAQ

 

Q. Will my orders discreet shipping?

A. All items are sent out in plain, discrete packaging. There's no mention to the shop name and we do not mention the real content inside of the package. For more detail please click Privacy Policy.

Q. Where do you ship from?

A. Our team is located in Guangzhou, China. We ship from our partnered warehouses & factories located in China.

Q. How long will it take for my items to arrive?

A. It will usually take 21-28 days for all orders to arrive. For more detail please click Shipping Policy.

Q. How long will it take to receive a tracking number?

A. It will take usually between 7-14 days. Please click Tracking Order to enter your orders tracking number for packages tracking information.

Q. Is shipping FREE?

A. We offer free shipping to most countries so far, please see the free shipping  countries list. Countries not in the list need to pay an extra $40 for shipping. (We are working on developing more free shipping countries)

Q. Which currency will I be charged in?

A. We support payment in USD, EUR, GBP, CAD, AUD, NZD, JPY.


Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to csr@goshtoys.com

Q. How can I pay?

A. We accept credit cards payment in Visa, Mastercard, AMEX.

Q. Is Checkout on this site safe and secure?

A. You can absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. For more detail please click Privacy Policy.

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order value has exceeded the local duty-free amount. We are not responsible for any customs fees.

Q. Does the product use real animal leather and hair?

 A. We do not work at all with real animal products, so all our tails, faux fur, leather is all artificial!100% guaranteed!

Q. Can I get return and refund?

A. We only accept return requests for products with obvious faulty, please provide photographic evidence of the faulty product, For more detail please click Refund Policy.